The re-designed customer service platform was successfully launched with branch staff readily embracing the system's intuitive user interface. CSR's were able to make a relatively seamless transition to the new system, servicing clients easily and confidently on day one of conversion to the new Service Platform..

Interpix delivered a simple, efficient customer service solution that benefited all stakeholders; front line customer service representatives who enjoyed ease of use; bank customers who received an enhanced level of service and importantly, the bank experienced significant cost savings on both platform design and training design.

Another simply useful™ client success story, applying principles in user centred design.