Royal Bank of Canada Case Study

RBC Success

Royal Bank of Canada

Easy transition and cost savings with new service platform

Client Situation Approach Success

The re-designed customer service platform was successfully launched with branch staff readily embracing the system's intuitive user interface. CSR's were able to make a relatively seamless transition to the new system, servicing clients easily and confidently on day one of conversion to the new Service Platform..

Interpix delivered a simple, efficient customer service solution that benefited all stakeholders; front line customer service representatives who enjoyed ease of use; bank customers who received an enhanced level of service and importantly, the bank experienced significant cost savings on both platform design and training design.

Another simply useful™ client success story, applying principles in user centered design.

Service: Tactical Design
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Interpix has provided the following companies assistance with Courses:
  • Ontario Ministry of Transportation
  • ADP
  • CSA
  • ICOM
  • Telus
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