Applying the rich insights we gained from user testing, we were able to propose detailed changes to the self-serve interaction applying suggestions and changes to many of the interaction's screens to vastly improve it and significantly reduce user frustration.

We are confident that this interaction will help maintain and in fact propagate Telus' reputation for excellent customer service as well as its "fat free mobility" brand.

Our simply useful™ layout and design shows once again Interpix's expertise in all aspects of user experience design, including mobile usability.