City of Hamilton
Rapid field usability study evaluates wireless and other solutions in health care sector.
The Public Health and Community Services Department for the City of Hamilton, requested an in-depth field consultation in order to meet new provincial government infection surveillance regulations implemented shortly after the SARS outbreak of 2003.
"Within a couple of weeks, Interpix was able to diagnose the human problems with our reporting mechanisms and helped the department avoid jumping into costly solutions that would have just worsened the problems."
Manager, Marketing & Information Services,
Public Health & Community Services Department
- Streamline increased workload placed on Infection Control Practitioners (ICPs) as a result of new provincial government infection surveillance regulations requiring hospitals to screen all patients and visitors entering the hospital, for fever and respiratory illness
- Develop an efficient way for frontline ICPs to collect the necessary screening data and report it in a timely manner.
- Find a solution that was scalable and extendable to public health's other surveillance and future reporting needs.
The Interpix Approach
Our simply useful™ user-centred process included going in-field to interview key stakeholders at three of the City's hospitals. Observational work included "job-shadowing" frontline staff to better understand the challenges faced. After studying task flows and processes, we presented a detailed cost/benefit analysis for alternative solutions. Part of this process included creating user "personas" to put a human face on key stakeholders.
Convenient reporting. Timely information. Scalable design. Protecting the public's health can be a daunting task and anything we can do to make it simpler, is a good thing. Our recommendations did just that. We made life easier for hospital ICPs and gave the city's public health division essential information needed to protect the community from any future infectious disease. This usability project was presented at the Mednet 2006 conference in Toronto.
Another simply useful™ user centered design.