March of Dimes Canada Stroke Recovery – Onboarding Research
The client approached us to provide our expert review and usability testing skills to help optimize the onboarding and registration process for their self-assessment portal.
March of Dimes Canada is a registered national charity that provides resources and services for people with physical disabilities.
- Improve onboarding, including getting users to clearly understand the benefits of registering for an account
- Optimize the registration process for all targeted users, specifically stroke survivors
Usability testing was conducted with three main user groups including stroke survivors, caregivers and health practitioners. Through the testing we gathered insights, and helped the client meet their goals by using our experience testing with people with disabilities, and knowledge of accessibility standards to recommend changes and opportunities.